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Etika manajemen sumber daya manusia
Etika manajemen sumber daya manusia













etika manajemen sumber daya manusia

Journal of Marketing,Vol.60,No.4 (October, pp.7-18). Journal of Marketing, Vol.55, No.1 (January,pp.6-21).įornell, C,1996, TheAmerican Customer Satisfaction Index: Nature, Purpose, and Findings. Semarang: UNDIP Pressįornell, C,1992, A National Customer Satisfaction Barometer: The Swedish Experience. 67-79.Įdvardsson, B., etal, 2000, The Effects of Satsfaction and Loyaltyon Profits and Growt: Products vs Services, Total Quality Management, Vol.11, No.7,pp.917-927.įerdinand, Augusty, 2006, Metode Penelitian Manajemen. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior.

etika manajemen sumber daya manusia

The Word? The Effect of Word of Mouth on Perceived Justice, Satisfaction and Repurchase Intentions Following Complaint Handling. Organizational Responses To Customer Complaints: What Works And What Doesn't. Yogyakarta: LESFI & ILīertens, K, 2000, Pengantar Etika Bisnis, Yogyakarta: Kanisiusĭavidow, M, 2003. Islam: Etos Kerja dan Pemberdayaan Ekonomi Umat. Edisi ke-lima Jakarta: Rineka CiptaĪritonang, Lerbin, 2005, Kepuasan Pelanggan: Pengukuran dan Penganalisisan dengan SPSS, Jakarta: Penerbit GramediaĪsy’arie, Musa, 1997.

etika manajemen sumber daya manusia

Swedish School of Economics and Business Administration.Īrikunto, Suharsimi. Buying loyalty or building commitment: An empirical study of customer loyalty programs. Retrieved from ’_duties_of_Reasonable_Diligence_&_Fidelity_to_Shareholders_or_StakeholdersĪrantola, H. Is the Corporation Directors ’ Duties of Reasonable Diligence and Fidelity to Shareholders or Stakeholders? Research Gate, (October), 28. Virtuous Persons and Virtuous Actions in Business Ethics and Organizational Research. Character and environment: The status of virtues in organizations. Asian Social Science, Volume 8, Issue 2, pp 117-185.Īndreassen,W, Lindestad.B, 2008, Customer Loyalty and Complex Service TheImpact of Corporate Image on Quality, Customer Satisfaction and Loyalty for Customers With Varying Degrees of Service Expectise, International Journal of Service Industry Management, Vol 9. The relationship between store band and customer loyalty in relating in Malaysia.















Etika manajemen sumber daya manusia